winbok is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your data as a winbok platform user.
All personal data transmitted to and from the winbok platform is protected by SSL/TLS encryption. Data at rest is stored using industry-standard encryption protocols. Your login credentials and financial details are never stored in plaintext.
winbok does not sell, rent, or trade your personal data to third-party marketing organisations. Data sharing is limited to service providers necessary for platform operation and regulatory compliance — never for commercial data brokerage.
As a winbok user, you retain rights over your personal data — including the right to access, correct, restrict processing of, and request deletion of your data, subject to applicable legal and regulatory retention requirements.
winbok collects only the data necessary for account operation, regulatory compliance, and service delivery. We follow a data minimisation principle — if we don't need it to serve you, we don't collect it.
USDT TRC20 transactions on winbok are processed with privacy-appropriate handling. Blockchain transaction data is inherently public but winbok does not link on-chain identifiers to player profiles beyond what regulatory obligations require.
winbok sends promotional communications only with your explicit consent. You may withdraw marketing consent at any time via account settings or by contacting support. Transactional communications (account security, withdrawal confirmations) are sent regardless of marketing preference.
winbok Casino ("winbok", "we", "us", "our") operates the online casino and sports betting platform accessible at winbok.app. winbok is committed to handling the personal data of its registered players and platform visitors with transparency, integrity, and in accordance with applicable data protection principles and international gaming authority requirements.
This Privacy Policy describes in detail what personal data winbok collects, the purposes for which it is processed, the legal bases that justify that processing, the third parties with whom data may be shared, and the rights that you hold as a data subject. By registering for a winbok account or using the winbok platform, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy should be read alongside winbok's Terms & Conditions and Responsible Gaming policy, both of which form part of the overall framework governing your relationship with winbok.
For the purposes of applicable data protection law, winbok acts as the data controller in respect of personal data collected from players and visitors through the winbok platform. As data controller, winbok determines the purposes and means of processing your personal data.
Where winbok engages third-party service providers to process personal data on its behalf — such as payment processors or game software providers — those providers act as data processors under winbok's instruction and are bound by data processing agreements that reflect applicable legal requirements.
winbok collects the following categories of personal data in connection with your use of the winbok platform:
3.1 Registration Data: Full name, date of birth, residential address, email address, and chosen username collected at account registration. This data is required to create and maintain a winbok account.
3.2 Identity Verification Data: Government-issued identification documents (such as MyKad or passport), selfie images, and proof of address where required for Know Your Customer (KYC) verification under applicable regulatory standards.
3.3 Financial Data: Payment method details (bank account numbers, e-wallet identifiers, USDT wallet addresses as applicable), transaction history including deposits and withdrawals, and balance information. winbok does not store full card numbers; card payment processing is handled by PCI DSS-compliant payment processors.
3.4 Usage Data: Login timestamps, IP addresses, device identifiers, browser type, operating system, session duration, pages visited, games played, bets placed, and in-platform navigation data.
3.5 Communications Data: Records of communications between you and winbok support, including live chat transcripts, email correspondence, and any documents you submit to winbok.
3.6 Responsible Gaming Data: Self-imposed deposit limits, cooling-off periods, self-exclusion records, and any responsible gaming assessments conducted in connection with your winbok account.
winbok collects personal data through the following means:
winbok processes your personal data for the following purposes:
winbok processes your personal data on the following legal bases:
winbok does not sell, rent, or commercially transfer your personal data to third parties. winbok shares personal data only in the following limited circumstances:
All third-party data processors engaged by winbok are required to maintain appropriate technical and organisational security measures and are prohibited from using winbok player data for their own independent purposes.
8.1 The winbok platform uses cookies and similar tracking technologies to operate the platform, maintain login sessions, prevent fraud, analyse usage, and where consented, deliver relevant promotional content.
8.2 The following cookie categories are used on winbok:
8.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use the winbok platform, including the winbok login function.
winbok retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to applicable legal and regulatory retention requirements. Specifically:
Upon the expiry of applicable retention periods, winbok will securely delete or anonymise personal data in accordance with our internal data lifecycle policy.
winbok implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:
Notwithstanding these measures, no internet transmission or electronic storage system is completely secure. winbok cannot guarantee absolute security of your data but commits to notifying affected users of confirmed data breaches in accordance with applicable regulatory requirements.
winbok's platform infrastructure and some third-party service providers may be located outside Malaysia. Where personal data is transferred internationally, winbok ensures that appropriate safeguards are in place, including contractual protections equivalent to applicable data protection standards. By using the winbok platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside Malaysia.
Subject to applicable law and regulatory obligations, you have the following rights in respect of your personal data held by winbok:
To exercise any of the above rights, contact winbok via live chat or at [email protected]. winbok will respond to data rights requests within thirty (30) days. Identity verification may be required before processing rights requests.
The winbok platform is strictly intended for individuals aged 21 years and above. winbok does not knowingly collect personal data from individuals under the age of 21. Where winbok becomes aware that personal data has been collected from an underage individual, that account will be closed and all associated personal data will be deleted without undue delay. Parents or guardians who believe their child has registered a winbok account should contact support immediately.
winbok processes certain personal data specifically in connection with its responsible gaming obligations. This includes monitoring for patterns indicative of problem gambling behaviour, enforcing player-imposed deposit limits and self-exclusion periods, and retaining self-exclusion records to prevent re-registration during exclusion periods.
This processing is conducted on the basis of winbok's legal obligations under international gaming authority licensing standards and its legitimate interest in player welfare. Responsible gaming data is treated with the highest degree of sensitivity and is not used for marketing, analytics, or any purpose unrelated to player protection.
For full details of winbok's responsible gaming tools and player protection measures, see our Responsible Gaming page.
winbok reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our data processing practices. Material changes will be communicated to registered players via email to their registered address. The current version of this Privacy Policy is always accessible at winbok.app/privacy-policy. Continued use of the winbok platform following notification of material changes constitutes acceptance of the updated Privacy Policy.
For any queries, concerns, or requests relating to this Privacy Policy or winbok's handling of your personal data, please contact us through:
If you are not satisfied with winbok's response to a data privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
winbok protects your data, respects your privacy, and gives you full control over your personal information. MYR deposits, USDT support, 24/7 live chat. For players 21 and above.